OVERVIEW OF ONLINE REPUTATION MANAGEMENT
Lecture 1.1 What is Online Reputation Management
Lecture 1.2 Types of Online Reputation Management Services
Lecture 1.3 Need of ORM Services or Why ORM services are required
Lecture 1.4 Relevant Local and Global ORM Stories
Lecture 1.5 Role of ORM in Lead Generation
CREATING POSITIVE BRAND AWARENESS
Lecture 2.1 Competitors Analysing
Lecture 2.2 Importance of listening Online and responding Reviews
Lecture 2.3 SMO Tools such as HootSuite, Google Alerts, etc
Lecture 2.4 Generating Positive Reviews and Feedback
Lecture 2.5 Real-Time Feedback
Lecture 2.6 Highlighting relevant information and spreading on several search engine platforms.
ANALYSING & MEASURING SENTIMENTS & ETHICS
Lecture 3.1 Checking for the vision and mission of the company
Lecture 3.2 Evaluating ethics and sentiments of the company – Start-up or existing
Lecture 3.3 Measuring the strong points about the company
DEALING WITH NEGATIVE REVIEWS & LINKS
Lecture 4.1 Importance of acknowledgment
Lecture 4.2 How to respond negative feedback
Lecture 4.3 How to tackle the negative links
Lecture 4.4 Authenticity of Genuine or false feedback
Lecture 4.5 Private vs public resolutions
ORM STRATEGY CREATION
Lecture 5.1 Creating a framework for Online Reputation Management services from the beginning to the end, from measuring the sentiments to presenting the positive picture.
ORM TECHNIQUES
Lecture 6.1 Defence mechanism
Lecture 6.2 Creating links via subdomains, additional sites, site links, Google local listings
Lecture 6.3 Using Social Media Platforms to post, tag and share relevant information
Lecture 6.4 Paid Tools and listing via Facebook and Google.
Lecture 6.5 Website And Other Links Optimization
Lecture 6.6 Comment, reviews, Feedback Tracking and responding